AI Agents On Every Channel Your Customers Message.

Your customers are already on WhatsApp, Telegram, and Discord. ConvoPlex puts an intelligent agent there — answering questions, qualifying buyers, and booking appointments 24/7, with your team in command of every critical handoff.

Next step

Tell us the outcome, what is already in place, and where the current system is failing.

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4 channels, one agent

WhatsApp, Telegram, Discord, and website chat from a single platform.

Human-in-the-loop

You define what the AI handles alone and what escalates to your team.

Trained on your business

Answers from your knowledge base, policies, and product catalogue.

Lead capture built in

Every conversation qualifies and captures — feeding your pipeline automatically.

Messaging is where customers expect answers now

Customers expect instant answers on the channels they already use — not a contact form promising a reply "within 2 business days". Every unanswered message after hours is a sale that went to whoever replied first.

What ConvoPlex agents handle

Customer support: instant answers to common questions, order status, and troubleshooting — resolving the majority of enquiries without a human. Sales qualification: engaging new enquiries, asking discovery questions, and routing hot leads to your team with full context. Logistics updates: proactive delivery and appointment notifications on WhatsApp, where they actually get read. Appointment booking: conversational scheduling straight into your calendar.

The human-in-the-loop layer is what makes it safe for real businesses: you define which conversations the AI resolves alone, which require approval, and which escalate instantly to your team. Every conversation is logged and reviewable.

Managed deployment

We design the conversation flows, train the agent on your knowledge base, connect your channels (including WhatsApp Business API registration), and tune performance monthly from real conversation transcripts. You get a conversation analytics report showing resolution rate, escalations, and captured leads.

Questions

What buyers usually ask

What happens when the AI does not know the answer?

It says so and escalates — to your team live during business hours, or by capturing contact details and creating a ticket after hours. It never invents answers to critical questions.

Do we need WhatsApp Business API approval?

Yes for WhatsApp, and we handle the registration process end-to-end as part of onboarding. Telegram, Discord, and web chat have no approval requirements.

How long does deployment take?

Web chat can be live in under a week. WhatsApp typically takes 2–3 weeks including API approval. Flows improve continuously from real conversations after launch.

Can it hand over to a human mid-conversation?

Seamlessly — your team can watch, take over, or be pulled in by escalation rules at any point, with full conversation history in front of them.

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